Terms and Conditions

GENERAL

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

We may require additional security details including faxed or e-mailed documentation and a landline number before goods are dispatched. We reserve the right to cancel a contract if this information is not sufficient.

Goods are not supplied on a trial basis.

All prices quoted are inclusive of all taxes unless otherwise stated.

Unless we are specifically asked about requirements or compatibility, we shall assume the customer is aware of what these are.

If we have to part ship an order, due to temporary stock shortage, subsequent part shipments will not carry a delivery charge. We will always try to let you know if an item is out of stock at the time when you place your order. If, however, you order new release items, we shall hold the order until all items are in stock unless you agree to pay an additional shipping charge.

PAYMENT

Access, Mastercard, Visa, Switch, Solo, Delta, American Express cards are accepted without surcharge, however we reserve the right to delivery only to the card holders billing address or any other address acceptable to the card issuer.

Your credit/debit card will be charged at the time of order in order to secure the goods.

Personal/Business cheques are welcome. Please make cheques payable to E&DJ Ltd.  Cheques need to be cleared before the goods are shipped. This can take up to 7 working days from when we receive payment. Bankers drafts and building society drafts are acceptable as well as postal orders. These will be cleared immediately. You may also transfer funds (or pay by cash) directly into our bank account, in which case goods will be shipped as soon as funds have cleared. Please speak to a sales representative to obtain details and procedures.

Personal or business cheques may be express cleared for a €20 fee.

No property or title of the goods shall pass from E&DJ Ltd. to the customer until payment has been received in full. The customer is responsible for the goods from the time of delivery and liability to insure the goods then rests with the customer.

All products (inc. special offers, upgrades, promotions and free gifts) are subject to availability.

All products are covered by manufacturer’s warranty.

SHIPPING

All shipments in transit from E&DJ Ltd. are made by SEUR and are covered by carrier’s insurance.

A signature will be required at time of receipt and goods cannot be left without such signature.

Claims for non delivery, missing items or damage to goods in transit must be made as soon as possible.

REFUND POLICY

Goods found to be faulty from new can be returned for replacement or refund. The customer must notify E&DJ Ltd. as soon as possible.

The faulty goods will then be collected (within Spain only) by E&DJ Ltd. courier (SEUR).

All illustrations and product descriptions featured in our advertisements, web site or brochures are correct at the time of going to press or web pages going ‘live’. Any changes to the products will be mentioned on the website or at the time of ordering by mail order.

Unwanted headphones can not be returned due to hygiene reasons.

Software products may not be returned and hardware products containing software products that have been registered may also not be returned.

PRIVACY

All images are copyright of E&DJ Ltd. unless supplied by manufacturer.

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. This information will only be used for future mailing purposes unless stated.

Goods supplied to European customers carry a return to base warranty.

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